Making Your Voice Heard.. The first decade of the Eastern Health and Social Services Council

1999-2000: Quality and the Charter Mark

As the Council's first decade drew to a close and a new one beckoned, a further significant achievement was made.

Since the early 1990s, government has each year recognised the achievements of all its public services through the concept of the Charter Mark. This is an award that acknowledges a high level of satisfaction among the public. To be awarded in this way, an organisation must actively demonstrate effective services, customer satisfaction and value for money.

The Eastern Council was the first such organisation to have been recognised by government in this way when it received its Charter Mark in January.

The Council was very honoured to be recognised in this way.