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What
is the Eastern Health and Social Services Council?
The Eastern Health and Social Services
Council is an independent body who seek to represent the
views of the public in all areas of health and social services.
We provide information about health and social services
to members of the public. We can also assist you to make
a complaint.
Our
Role in Complaints
We do not investigate complaints
but will give you accurate and impartial advice on the options
open to you. As the owner of the complaint you are responsible
for taking the complaint forward. However, we can:
- advise you on how to make a complaint
- advise you who to complain to
- help you with making your complaint.
In some cases Council staff will draft
letters for you and accompany you to meetings.
Do
Council staff give medical or legal advice?
No. However, if you need medical
or legal advice or other information we can advise you how
to get it.
Confidentiality
Any information you provide will
be treated confidentially. All the records about your complaint
or enquiry are stored securely.
Access
to your file
You can see the contents of your
file held at the Council or have a copy of anything in it
on request. Please ask the person assisting you with your
complaint.
Facilities
Facilities will be provided for people
with physical disabilities, hearing difficulties and visual
impairments. A sign language interpreter or translator will
be arranged, if required. Please tell us what your needs
are.
Equality
and New Targeting Social Need
When carrying out our duties we will
promote equal opportunities to all regardless of age, sex,
ability or disability, religous belief, political opinion,
racial group, marital status, sexuality, or any other personal
or social circumstance.
You
have a right to be treated politely with respect for your
privacy and dignity.
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