An important aspect of the
role of the Eastern Health and Social Services Council
is in relation to individuals who wish to complain
about an aspect of health and social services. The
Council supplies information for patients and service
users about how to complain, provides support and
acts as the patient’s “friend”.
In the course
of the past year the Council assisted in 231 new complaints.
Issues brought to the Council cover dissatisfaction
with waiting lists, clinical diagnosis and general
treatment.
The assistance
and support provided by the Council requires specific
input depending on the nature of the issue. This help
includes:
Providing
information on how to complain
Accompanying complainants
in meetings with Trusts'
Assisting in letter writing
Each complaint is treated as unique. Many of the complaints
in which the Council is involved are extremely complex
in nature. Whilst every effort is made to support
and facilitate a speedy outcome some cases can last
several years as they progress through the complaints
process. The Council support is there for the individual
through the initial complaint to independent review
to the Eastern Health and Social Services Board and
applications to the Ombudsman.
Financial
Statement Revenue Income and Expenditure
Account for Year Ended 31 March 2004
2003/2004
2002/2003
INCOME
£000
£000
Allocations
Department of Health, Social
Services and Public Safety
The proposed dates for the Council's
monthly meetings are detailed below. If you would
like to attend please contact our offices and we can
confirm the time and venue.
November 2004
Thursday 18th
June 2005
Thursday 16th
December 2004
Thursday 16th
July 2005
No Meeting
January 2005
Thursday 20th
August 2005
Thursday 18th
February 2005
Thursday 17th
September 2005
Thursday 15th
March 2005
Thursday 24th
October 2005
Thursday 20th
April 2005
Thursday 21st
November 2005
Thursday 17th
May 2005
Thursday 19th
December 2005
Thursday 15th
Keep
In Touch
We will continue
to provide information and support to those
who need it,
but we would like to hear from local people
about local issues and how we can help.
Our freephone
number is 0800 917 0222 and we look forward
to hearing from you.
Eastern Health
and Social Services Council
1st Floor, Lesley House,
25-27 Wellington Place,
Belfast, BT1 6GQ Telephone: (028)
9032 1230 Fax: (028) 9032 1750
Freephone: 0800 9170222 Minicom: (028) 9032
1285
E-mail: ecouncil@ehssc.n-i.nhs.uk
Website: www.ehssc.org
End of Annual Review 2003/2004
Eastern
Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Freephone: 0800 917 0222 Fax:
(028) 9032 1750
Minicom: (028) 9032 1285
E-mail:ecouncil@ehssc.n-i.nhs.uk
