Publications

Annual Review 2005/06

Highlights of the year at the Eastern Health & Social Services Council
Contents:
Chair's Statement
What Do We Do?
How To Contact The Council
The Eastern Council Work Programme
We Can Help
Chief Officer's Report
Proposed Dates For Forthcoming Council Meetings
Publications
Financial Statement
Members Attendance At Meetings

The Eastern Council Work Programme

The Council always seeks to respond to people's concerns about health and social services as they arise. However the Council also sets out an annual work programme which looks to ensure that key issues are monitored and that we highlight things that are not acceptable.

The Council holds a public meeting each month where members can comment on issues and raise local concerns. There are 30 council members and they are all local people who have an interest in health and social services. None of the members are paid for their time but they are all interested in better health and social services for our community.

In the past year the Council has looked in depth at a number of issues. These included:

Patients waiting on trolleys in Accident and Emergency departments prior to being admitted to hospital
The new contract for GPs and how it is affecting patients
The provision of new community schemes as an alternative to hospital care
The Health and Social Services response to the suicide and mental health problems in North and West Belfast
The Review of Public Administration and how to best keep patients' views high on the health and social services agenda.

In exploring these issues the Council met with patients, carers, community groups and voluntary groups as well as the Department of Health and Social Services, the Eastern Health Board, hospitals doctors and many other health and social service professionals. More detailed information on the Council's activities is available on our website.

 

We Can Help

A key part of the Council's work is to help anyone seeking to make a complaint about any aspect of Health and Social Services. Council staff offer advice and support to anyone making a complaint to their hospital, doctor or any part of health and social services in the Eastern Board area. Our main aim is to ensure that your complaint is heard. Last year we helped over 200 people with complaints. We not only offered advice and help to understand the complaints process but also drafted letters and accompanied people to meetings with health care professionals. If you would like more information about our complaints service please contact our offices by telephoning 0800 9170 222.

 

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Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Freephone: 0800 917 0222 Fax: (028) 9032 1750 Minicom: (028) 9032 1285
E-mail:ecouncil@ehssc.n-i.nhs.uk


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