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Annual Work Programe 2003/2004

Contents

1.0	INTRODUCTION
	1.1 Objectives and Standards
	1.2 Statutory Duties
	1.3 Consumer Principles
	1.4 Eastern Health and Social Services Council Customer Care Standards
	1.5 Objectives
	1.6 Resources
2.0	OBJECTIVE 1 TO BE VISIBLE AND ACCESSIBLE TO MEMBERS OF THE PUBLIC
	2.1 Public Awareness
	2.2 Service User Involvement
3.0	OBJECTIVE 2 TO PROVIDE COMPLAINTS ASSISTANCE
	3.1 Assistance to Complainants
	3.2 Monitoring of Complaints
	3.3 Influencing Policy and Procedures
4.0	OBJECTIVE 3 TO MONITOR THE HEALTH AND PERSONAL SOCIAL SERVICES PROVIDED TO THE PUBLIC
	4.1. Research
	4.2 Monitoring
5.0	OBJECTIVE 4 TO INFLUENCE THE POLICIES AND STRATEGIES WHICH AFFECT SERVICES IN THE EHSSB AREA
	5.1 Consultation
	5.2 Representation on Committees
	APPENDICES
	New TSN Action Plan
	Customer Care Leaflet

: Front Page : Introduction : Objective 1 : Objective 2 : Objective 3 : Objective 4 : Appendices :

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Freephone: 0800 917 0222 Fax: (028) 9032 1750 Minicom: (028) 9032 1285
E-mail:ecouncil@ehssc.n-i.nhs.uk