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Annual Work Programe 2003/2004
2.0 OBJECTIVE 1
2.1 PUBLIC AWARENESS
Action
- Ensure that the public is aware of Council activities
and health and social services issues through: - Features
in local press. - Contributions to Eastern Health and
Social Services Board, Trusts and voluntary and community
group newsletters. Prominent advertisements in phone book
and yellow pages
- Produce and distribute leaflets to advise people of
their rights and help them make more effective use of
services.
- Updating and maintaining web site
- Provide posters and leaflets in locally based facilities.
- Produce and distribute an Annual Report.
- Advertisement in District Council publications distributed
to households.
- Presentations to community groups, health and social
services staff and other interested groups about the role
of Council.
- Collaborate in joint Health and Social Services Councils'
initiatives.
- Encourage public participation and user forums.
- Provide an accessible resource and information service
to the public by:
| - The office being staffed 08.45 am - 5.00 pm Monday
to Friday for phone-calls and callers. |
| - Advertising clear information about how members
of the public can contact the Council. |
| - Making arrangements as necessary to enable people
with special needs to contact the Council. |
Resources
Chief Officer and Staff
Consultancy Services as required
Action Plan
| Activity |
Target |
Target Dates |
| Notice of meetings to voluntary/ community
organisations |
Once a month |
Two weeks before meeting |
| Features in Press and Community Newsletters |
At least once a month |
Ongoing |
| Leaflet and Poster Distribution |
Display in FHS practitioners and Trust
waiting areas, libraries and voluntary organisations |
Ongoing |
| Annual Report |
Distribution to HSS organisations,
voluntary and community groups, libraries |
First draft - Aug 2002 Printing -
Sept 2002 Distribution - Oct 2002 |
| Agenda and Approved Minutes |
Every 2 months to Assembly members,
District Councillors, DHSS Chief Executive, Boards,
Trusts, Libraries and Press |
Agenda - 10 days before meeting
Minutes 2 days following meeting |
| Presentations to various groups |
12 |
Once monthly - completion Mar 2003 |
| Resource and Information Service |
Accessibility and quality service
Intranet, Internet Public Access |
Monitoring of service quarterly by
surveys Comments cards ongoing |
2.2 SERVICE USER INVOLVEMENT
Action
- Promote Patient Participation Groups in GP Practices.
- Assist in the establishment and on going work of Maternity
Services Liaison Groups.
- Facilitate Consumer Panels/Forums.
- Facilitate Focus Groups on various topics.
- Encourage user participation at all levels in research
projects.
- Act as a resource (within limited resources) to community/service
user representatives on Local Health and Social Care Groups.
- Help to build capacity of public/service users in representatives
roles.
Action Plan
| Activity |
Target |
Target Dates |
PPGs
MSLGs
Focus Groups
|
1 annually
attend meetings
4 annually |
2003/2004
4 times/year
2003/2004 |
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