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Attention to Care

Contents

1	Introduction
2	Research design
3	Summary of results
	a Patients’ gender and ages
	b Waiting in Accident and Emergency Departments
	c Admission to hospital wards
	d Having an operation
	e Getting help from staff
	f Privacy and dignity
	g Medications
	h Cleanliness of wards and quality of food
	i Nursing and medical procedures
	j Handling of death on wards
	k Attitudes of staff
	l Satisfaction with care
	m Discharge from hospital
	n Making a suggestion or complaint
	o Summary of quality of care in hospital
4	Recommendations
5	References
	Appendix : Letter to Patients

:Front Page : Contents: Introduction : Research Design : Summary Of Results : Recommendations : References : Appendix :

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
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E-mail:ecouncil@ehssc.n-i.nhs.uk