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CHILDREN AS COMPLAINANTS IN THE HEALTH AND PERSONAL SOCIAL SERVICES IN NORTHERN IRELAND

Wendy Cousins, Sharon Milner & Eithne McLaughlin,
Queen's University Belfast Institute of Child Care Research

Contents

1 Executive summary and recommendations
2 Introduction and background
3 The Methodology of the Research
4 Administrative statistics on children as complainants
5 Findings: Complaints Publicity
6 Findings: Postal Survey of Trusts
7 Findings: Lay Key Informant Interviews
8 Findings: Advocacy Services
9 References
10 Annex 1 The Trust Postal Questionnaire
  Annex 2 The Telephone Interview Schedule
  Annex 3 The Advocacy Pro-Forma
  Annex 4 Advocacy Organisations Surveyed
  Annex 5 Future Developments - The Proposed Powers of the Northern Ireland Children's Commissioner

Acknowledgements

We are grateful to the following:
The Health and Personal Social Services Councils for providing the resources for this project, The Children's Law Centre for giving us access to their list of children's advocacy services (see Section 8), The Department of Health, Social Services and Public Safety for the provision of administrative data on HPSS complaints in Northern Ireland (see Section 3) and the HPSS personnel and lay persons who participated in the research.

Finally we are grateful to The Institute for Childcare Research at Queen's University, Belfast for hosting the project.

Special thanks also go to Rosalind College for producing and typing this report from an assortment of variously drafted contributions. E. McLaughlin Professor of Social Policy Queen's University Belfast.

 

: Contents : Executive summary : Introduction : Methodology : Statistics :
: Publicity : Survey : Interviews : Advocacy : References : Annex 1-5 :

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