Eastern HSS Council Website - Patient Satisfaction at BCH

In-Patient Satisfaction in Belfast City Hospital 2000

Report prepared by the Eastern Health & Social Services Council

Contents

1	INTRODUCTION
	1.1 Background
	1.2 Project Aims and Objectives
	1.3 Context
2	METHODOLOGY
	2.1 Postal Survey
	2.2 Data Analysis
3	RESULTS
	3.1 Respondent Profile
	3.2 Out-Patient Experience
	3.3 Operation
	3.4 Food
	3.5 Nursing and Medical Staff
	3.6 Other Hospital Staff
	3.7 Satisfactory & Dissatisfactory Aspects of Hospital Stay
	3.8 General Awareness of Health & Social Services
4	SUMMARY OF RESULTS
5	ISSUES ARISING
6	APPENDICES
	1 Questionnaire
	2 Covering Letter
	3 Verbatim Comments

Acknowledgements

The Eastern Health and Social Services Council and the Eastern Multifund would like to thank all the patients who gave up their time to participate in this study.

The Clinical Issues Sub-committee of the Eastern Multifund initiated this survey and advised on the content and presentation of the final report. To this group, and in particular Dr J Gingles and Catherine McEvoy, we record our appreciation.

Thanks are also given to the staff of the Contracts Department, Belfast City Hospital Trust, for co-ordinating the patient lists, and the Trust's Quality Co-ordinator.

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ

Phone: (028) 90 321230

Eastern Multifund
Old Administration Building
Belvoir Park Hospital
Belfast BT8 8JR

Phone: (028) 90 494900

: Contents : Introduction : Methodology : Results : Summary : Issues Arising : Appendicies :

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Freephone: 0800 917 0222 Fax: (028) 9032 1750 Minicom: (028) 9032 1285
E-mail:ecouncil@ehssc.n-i.nhs.uk

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