| What are Health and Social
Services Councils?
Health and Social Services Councils
are independent bodies who seek to represent the views
of the public in all areas of health and social services.
We provide information about health and social services
to members of the public. We can also assist you to
make a complaint.
Our
Role in Complaints
We do not investigate comlaints but
will give you accurate and impartial advice on the
options open to you. As the owner of the complaint
you are responsible for taking the complaint forward.
However, we can;
- advise you on how to make a complaint
- advise you who to complain to
- help you with making your complaint.
In some cases Council staff will
draft letters for you and accompany you to meetings.
Do
Council staff give medical or legal advice?
No. However, if you need medical
or legal advice or other information we can advise
you how to get it.
Confidentiality
Any information you provide will
be treated confidentially. All the records about your
complaint or enquiry are stored securrely.
Access
to your file
You can see the contents of your
file held at the Council or have a copy of anything
in it on request. Please ask the person assisting
you with your complaint.
Equal
Opportunities Statement
Facilities will be provided for people
with physical disabilities, hearing difficulties and
visual impairments. A sign language interpreter or
translator will be arranged, if required. Please tell
us what your needs are.
When carrying out our duties we will
promote equal opportunities to all regardless of age,
sex, ability or disability, religous belief, political
opinion, racial group, marital status, sexuality,
or any other personal or social circumstance.
You
have a right to be treated politely with respect for
your privacy and dignity.
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