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Out-Of-Hours Services

Contents

1	Introduction
2	Survey design
3	Summary of results
	a Patients' ages
	b Contacting out-of-hours services
	c Travelling to out-of-hours centres
	d What patients expect from out-of-hours services
	e Whether GPs were known to patients
	f Actions taken by GPs
	g Satisfaction with out-of-hours services
4	Recommendations
	Appendices
	1 Guide to out-of-hours services
	2 Complaints procedures for out-of-hours services

:Front Page : Contents: Introduction : Survey Design : Summary Of Results : Recommendations : Appendices :

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
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E-mail:ecouncil@ehssc.n-i.nhs.uk