- Decisions on the introduction of new products
and technologies, such as the greater provision
where appropriate of flex feet, modern silicone
limb coverings, and myo-electric arms.
|
- Further investigation of the quality issues
around the production of limbs, with action
taken to improve the consistency and quality
of production.
|
- Action to improve the quality of information
given to patients on matters which they are
interested in, such as new limb design and
development, and practical matters such as
access to community services and looking after
their stump, etc.
|
- Informing new patients about the work of
the Centre and how they can be helped.
|
- Improving the clarity of explanations to
patients by professionals.
|
- Ensuring that all patients are told about
the provision of social security benefits
for people with disabilities, the availability
of help from pain clinics, support from voluntary
organisations, etc.
|
- Reviewing the provision of counselling services
for patients and relatives.
|
- Reviewing the manufacturing and repair process
to eliminate unnecessary delays and set Key
Performance Indicators for all aspects of
manufacture and repair.
|
- Reviewing methods and products for cleaning
limbs and coverings, with specific reference
to those patients who work in "dirty" environments.
|
- Reviewing the provision of stump socks and
whether they can be made available on prescription
from GPs.
|
- Ensuring that the information sent to patients
for the first appointment is comprehensive.
|
- Ensuring that a choice of appointment time
is given, especially for patients at work
or with other responsibilities.
|
- Seeking to extend the opening hours of the
tea bar and investigating the provision of
snack machines to cover periods when the tea
bar cannot be open.
|
- Reviewing privacy arrangements in the fitting
rooms.
|
- Publicising the availability of quiet areas
for discussion between the patient and professionals.
|
- Ensuring that written care plans are available
to tell patients what is being done, what
their personal goals are, etc.
|
