Most patients were greeted
by a member of staff at Centre Reception (89%). Only
4% said that they had to wait more than 30 minutes after
their appointment time.
3.2
Most patients thought
that the Centre was clean, was nicely decorated, and
had a comfortable temperature.
3.3
There was criticism about
the tea bar. Over 1 in 5 patients said it was often
shut when they were there, and 51% wanted more facilities
to buy drinks.
3.4
A substantial number of patients (22%)
wanted more privacy when they were getting dressed/undressed
and when having fittings. The patients most likely
to want more privacy were those using an artificial
lower limb.
