Eastern Health and Social
Services Council
Publication Scheme
November 2003
:
Intro : Contents
: Part 1 : Part
2 : Part 3 :
Part 2: The Classes of Information
Class 5. AIMS,
TARGETS AND ACHIEVEMENTS
Definition: Financial targets, aims and objectives and key
performance indicators.
| Content Title |
Content Description |
Format of Information |
Date available from |
Frequency of Update |
| Complaints Protocol |
Outlines the role of the Council in
the HPSS complaints procedure |
Hard copy |
2001 |
As required |
| Research Protocol |
Guidelines on performing research
projects |
Hard copy |
2001 |
As required |
| Annual Report |
Overview of the year’s activities |
Hard copy |
1991 |
Annually |
| Annual
Work Programme |
Work plan for the forthcoming year |
Website and hard copy |
1996 |
Annually |
| Equality Scheme |
Outlines commitment to comply with
Section 75 of the Northern Ireland Act 1998 |
Website and hard copy |
2003 |
As Required |
| Annual
Progress Report for the Equality Commission |
Report on compliance with Equality
Scheme |
Hard copy |
2002 |
Annually |
| Customer Care Leaflet |
Leaflet outlining the Councils promise
to customers |
Hard copy |
2003 |
As Required |
| New Targeting Social Needs (TSN) Action
Plan |
Details Councils commitment to new
TSN plans |
Hard copy |
2001 |
As Required |
Other useful references/links:
| Listening…Acting
…Improving, Guidance on handling HPSS Complaints
(1996 & 2000) - Planning & Performance Management
Directorate, Room D14, Castle Buildings, Upper Newtownards
Road, Stormont, BELFAST, BT4 3SF.
Telephone 028 9052 8321
|
Equality Commission,
Equality House, 7-9 Shaftsbury Square, BELFAST, BT2
7DP.
Telephone: 028 9050 0600
Fax: 028 9033 1544
Text phone: 028 9032 0861
E-mail address: information@equalityni.org
Website: www.equalityni.org |
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Class 6. OUR SERVICES
DEFINITION: The range of services that we provide for the
HPSS and how we deliver these.
| Content Title |
Content Description |
Format of Information |
Date available from |
Frequency of Update |
| Posters |
Descriptive poster on the role of
the Council |
Hard copy |
2003 |
As required |
| Your Guide to Leaflets (Numbers 1-7,
9 & 10) |
Information leaflets on service
users rights to health and social care:
|
Website, hard copy (large print),
tape
and other languages - Irish, Urdu & Chinese (except
leaflet number 10) |
2003 |
As required |
| Annual
Work Programme |
Work plan for the year |
Website and hard copy |
1996 |
Annually |
| Annual Report |
Overview of the year’s activities |
Hard copy |
1991
|
Annually |
| Complaints
Leaflet |
Details how to complain about the
Council |
Hard copy (large print) |
1991
On web from 2003 |
As required |
| Customer Care
Leaflet |
Leaflet outlining the Council's promise
to customers |
Hard copy |
2003 |
As required |
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|
