Eastern Health and Social
Services Council
Publication Scheme
November 2003
:
Intro : Contents
: Part 1 : Part
2 : Part 3 :
Part 2: The Classes of Information
Class
10: COMMUNICATIONS WITH THE PUBLIC/REGULAR PUBLICATIONS
AND INFORMATION FOR THE PUBLIC
DEFINITION: Guidance and information leaflets, press releases.
| Content Title |
Content Description |
Format of Information |
Date available from |
Frequency of Update |
| Press releases |
Description of an event or activity |
Hard copy |
2003 |
As required |
| Your Guide to Leaflets (Numbers 1-7,
9 & 10) |
Details patients’/service
users rights to health and social care:
|
Website, hard copy (large print),
tape
and other languages - Irish, Urdu & Chinese (excluding
leaflet number 10) |
2003 |
Annually |
| Posters |
Descriptive posters on the role of
the Council |
Hard copy |
2003 |
As required |
Notice of meeting
|
Details of next Council meeting |
Website and hard copy |
2003 |
Monthly |
| Telephone Directory Advert |
Details how to contact the Council
|
Hard copy |
2003 |
As required |
| Yellow Pages Advert |
Details how to contact the Council
|
Hard copy |
2003 |
As required |
| EHSSC Complaint
Leaflet |
Details how to complain about the
Council’s services |
Hard copy (large print) |
2003 |
As required |
| Approved minutes
of Council Meetings |
Details of discussion that took place
at meeting |
Website and hard copy |
Sept 1991
|
Monthly (except July) |
Customer Care leaflet
|
Leaflet outlining athe Council's promise
to customers |
Hard copy |
2003 |
Monthly (except July) |
| Annual
Review |
Overview of the year’s activities
|
Website and hard copy |
1992
On web from
2002 |
Annually |
Council advertisement on library carrier
bag
|
Details on how to contact the Council |
Hard Copy |
2003 |
As required |
Belfast City Guide to Councillors
|
Details on how to contact the Council |
Hard Copy |
2003 |
As required |
Regional Area Health Directory - Belfast
|
Details on how to contact the Council |
Hard Copy |
2002/2003 |
As required |
Lagan Valley Leisureplex Leisure Guide
|
Details on how to contact the Council |
Hard Copy |
2003/2004 |
As required |
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Class 11: COMPLAINTS
DEFINITION: Policies, procedures and contacts for complaints:
| Content Title |
Content Description |
Format of Information |
Date available from |
Frequency of Update |
| EHSSC Complaint
Leaflet |
Information leaflet on how to complain
about the Council |
Hard copy |
1991
|
As required |
| Annual Report |
Overview of the year’s activities
which includes number of complaints received against
the Council |
Hard copy |
2001 |
Annually |
| HSSC guidelines |
Information about how a complaint
about the Council will be handled |
Hard copy |
2001 |
As required |
| Annual
Progress Report for the Equality Commission |
Update on equality issues and action
taken. Includes number of complaints received against
the Council |
Hard copy |
2002 |
Annually |
Other useful references/links:
| Listening…Acting
…Improving, Guidance on handling HPSS Complaints
(1996 & 2000) - Planning & Performance Management
Directorate, Room D14, Castle Buildings, Stormont,
BELFAST, BT4 3SF.
Telephone 028 9052 8321
|
| Director of Planning
& Performance Management, DHSSPS, Room D4.17,
Castle Buildings, Stormont, BELFAST, BT4 3SF.
Telephone 028 9052 2193.
Website: www.dhpsspsni.gov.uk
|
Ombudsman, Freepost,
BELFAST BT1 6BR
Telephone Number: 0 800 343 424 (Free phone)
E-mail address: ombudsman@ni.ombudsman.org.uk
Website: www.ni.ombudsman.org.uk
|
|
Equality Commission, Equality House, 7-9 Shaftsbury
Square, BELFAST,
BT2 7DP.
Telephone 028 9050 0600
Fax: 028 9033 1544
Text phone: 028 9032 0861
E-mail address: information@equalityni.org
Website: www.equalityni.org
|
| Information Commissioner’s
Office Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF
Telephone 016 2554 5700
Website:
www.informationcommissioner.gov.uk
|
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|
