Eastern HSS Council Website

RELATIVES SATISFACTION WITH CARE PROVIDED

Relatives Satisfaction with Care Provided
in Nursing & Residential Homes 1999

Report prepared by the Eastern Health & Social Services Council

Contents

1	Introduction
	1.1 Background
	1.2 Project Aims and Objectives
	1.3 Context
2	Methodology
	2.1 Introduction
	2.2 Research Design
	2.3 Data Analysis
	2.4 Project Difficulties
3	Results
	3.1 Respondent Profile
	3.2 Residents
	3.3 Care
	3.4 Activities
	3.5 Staff
	3.6 Food
	3.8 Input to Care
4	Summary of Results
5	Conclusions
	5.1 Relationship Between Home and Relatives
	5.2 Care Received
	5.3 Activities
	5.4 Communication
	5.5 Complaints
6	Recommendations

List of Tables

Table 2.1	Response to survey
Table 3.1	Length of time resident in Home
Table 3.2	Percentage of residents ever dressed in other's clothes
Table 3.3	Satisfaction with staffing levels
Table 3.4	Satisfaction with care provided by staff
Table 3.5	Rating of relationship between relatives and staff
Table 3.6	Satisfaction with various aspects of the food service
Table 3.7	Type of assistance needed to eat
Table 3.8	Satisfaction with various aspects of environment of the Homes 20

List of Figures

Figure 3.1	Who relatives came to visit
Figure 3.2	Frequency of visiting
Figure 3.3	Assistance required by residents
Figure 3.4	Where residents and relatives meet
Figure 3. 5	Treatment of residents
Figure 3.6	Staff valuing information given to them by relatives
Figure 3.7	Meeting of dietary requirements
Figure 3.8	Methods used to make suggestions

Acknowledgements

The Eastern Health & Social Services Council and the Registration and Inspection Unit (Eastern Health & Social Services Board) would like to thank all the relatives who gave up their time to participate in this survey. A special thanks is given to those who had to return their questionnaire by airmail.

They would also like to thank the managers and owners of the residential and nursing homes who co-operated in providing contact details.

Thanks is also given to the secretarial staff of the Registration and Inspection Unit for co-ordinating the distribution of questionnaires, and staff of the Eastern Health and Social Services Council for assisting in the administration of the survey.

Steering Group

Isobel Elliott, Inspection Unit Manager, Registration & Inspection Unit
Jane Graham, Chief Officer, Eastern Health & Social Services Council
Liz Colgan, Inspector, Registration & Inspection Unit
Ruth Wilson, Research Officer, Eastern Health & Social Services Council

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Phone: (028) 90 321230

Registration & Inspection Unit (EHSSB)
Champion House
12-22 Linenhall Street
Belfast BT2 8BS
Phone: (028) 90 321313

: Contents : Introduction : Methdology : Results : Summary : Conclusion : Recommendations :

Eastern Health and Social Services Council, 1st Floor, Lesley House, 25-27 Wellington Place, Belfast, BT1 6GQ
Freephone: 0800 917 0222 Fax: (028) 9032 1750 Minicom: (028) 9032 1285
E-mail:ecouncil@ehssc.n-i.nhs.uk