As part of its role in monitoring health and personal social services provided in the Eastern area, the Council carries out research into the quality of those services, user satisfaction and the potential for service improvement.

The Work Programme
During 2003/04, the Council is engaged in research on the following topics:

• Quality of care in the Spinal Injuries Unit at Musgrave Park
• Patient satisfaction with Palliative Care services
• General patient satisfaction survey

Click here for the Annual Work Programme

Published Research
In the last two years, the Council has published several research reports on services in the area. The following reports are reproduced on the website:

• Attention to Care - Quality of care of older people in hospital. (2003)
• Done In A Day' - patient satisfaction with day surgery in the EHSSC Area (2002)
• 'Out-Of-Hours' - patient satisfaction with GP out-of-hours services in the EHSSC Area (2001)
• The interior design of the new Regional Cancer Centre: The patient's perspective (2001)
• Staff & in-patient communication in the Mater hospital Communication with patients (2001)
• NI Prosthetics Service Survey - commissioned jointly with the NI Health Boards and other HSS Councils
• Children as Complainants in the Health and Personal Social Services in Northern Ireland carried out by Queen's University Belfast Institute of Child Care Research
• Relatives Satisfaction with Care Provided
  in Nursing & Residential Homes 1999
• Patient satisfaction with rheumatology services in Musgrave Park Hospital May 2001
• There is also a full list of the Council's publications since our formation in 1991 on our Publications page