PATIENT SATISFACTION WITH
RHEUMATOLOGY SERVICES IN MUSGRAVE PARK HOSPITAL
| 1 |
Introduction |
| |
Literature review |
| |
Recruitment of patients
and parents |
| |
Details of focus group
participants |
| |
Format of focus groups
|
| 2 |
Outpatient
departments |
| |
Waiting times for outpatient
appointments |
| |
Waiting times in outpatient
departments |
| |
Grade of doctor seen in
outpatients |
| |
Facilities in outpatient
departments |
| |
Information on conditions/treatment
|
| |
Provision of written
information in outpatients |
| |
Explanation of tests
in outpatients |
| |
Advice on action to take
if condition deteriorated |
| |
Referral to Professions
Allied to Medicine (PAMs) and other staff |
| 3 |
Inpatient
and daycare treatment in MPH Hospital |
| |
Explanation of need for
admission |
| |
Information on likely
date of admission/waiting time for admission |
| |
When seen by consultants
after admission |
| |
Referral to PAMs and
other staff after admission |
| |
Explanation of tests
in hospital |
| |
Information on conditions/treatment |
| |
Provision of written
information |
| |
Advice given on discharge
|
| |
Satisfaction with management
of conditions |
| |
Improvements needed in
the service provided by Musgrave Park Hospital |
| 4 |
Conclusions
|
| 5 |
Recommendations |
| |
Outpatients |
| |
Inpatient and daycare
treatment in Musgrave Park Hospital |
| |
Miscellaneous |
| 6 |
Appendix |
| |
Literature review: patient
satisfaction with rheumatology services |
| 7 |
Bibliography |
The Eastern Health & Social
Services Council and Green Park Healthcare Trust would like
to thank the patients and parents who attended the focus
groups. Their comments and suggestions were much appreciated.
