What is the Eastern Health and Social Services Council?

The Eastern Health and Social Services Council is an independent body who seek to represent the views of the public in all areas of health and social services. We provide information about health and social services to members of the public. We can also assist you to make a complaint.

Our Role in Complaints

We do not investigate complaints but will give you accurate and impartial advice on the options open to you. As the owner of the complaint you are responsible for taking the complaint forward. However, we can:

• advise you on how to make a complaint
• advise you who to complain to
• help you with making your complaint.

Do Council staff give medical or legal advice?

No. However, if you need medical or legal advice or other information we can advise you how to get it.

Confidentiality

Any information you provide will be treated confidentially. All the records about your complaint or enquiry are stored securely.

Access to your file

You can see the contents of your file held at the Council or have a copy of anything in it on request. Please ask the person assisting you with your complaint.

Facilities

Facilities will be provided for people with physical disabilities, hearing difficulties and visual impairments. A sign language interpreter or translator will be arranged, if required. Please tell us what your needs are.

Equality and New Targeting Social Need

When carrying out our duties we will promote equal opportunities to all regardless of age, sex, ability or disability, religous belief, political opinion, racial group, marital status, sexuality, or any other personal or social circumstance.

You have a right to be treated politely with respect for your privacy and dignity.